Specialist
from $3,500/mo
- Any one discipline
- 1 active request at a time
- 48-hour guaranteed response
- Weekly email update
Fractional Digital Success Team
One senior web team. Embedded in yours.
Development, design, data & SEO, and CRM & email from one team, in your Slack, shipping every week. From $3,500/mo.
30-day refund on retainers* · Limited Success Team partners accepted.
This week with your team · Example
- DevelopmentSenior
- Webinar landing pageIn progress
- Form → HubSpot syncShipped · Tue
- DesignSenior
- Pricing page refreshIn review
- Campaign visualsShipped · Mon
- Data & SEOSenior
- GA4 events clean-upIn progress
- Pricing page A/B testRequested
- CRM & EmailSenior
- Onboarding email flowIn progress
- Newsletter segmentsShipped · Wed
New requests land in the backlog · up to 3 in progress at once · 1 Slack channel · 1 monthly invoice
02
Who it’s for
Who this is for. And who it isn’t.
If the first list sounds like you, let’s talk. If the second does, we’ll point you somewhere better.
A good fit if…
- You lead marketing or growth at a company of 30 to 100 people.
- Your site runs on Webflow, Shopify or Astro, or you’re open to moving.
- You need web work every month, but not four full-time hires.
Probably not, if…
- You only need light maintenance on a small site. Website Care is built for that.
- You need paid media or social media management.
- You already have a full in-house web team.
03
What’s included
Four disciplines. One team.
Each discipline is run by a senior specialist you can brief directly.
Development
New pages and templates, CMS changes, integrations and performance.
Design
Landing pages, UX improvements and campaign visuals.
Data & SEO
Tracking, dashboards you’ll actually read, technical SEO and conversion tests.
CRM & Email
Email flows, segmentation and form-to-CRM connections.
04
Tiers
Choose the disciplines. The tier follows.
One discipline is a Specialist, two a Specialist Pair, three or four the Success Team.
Which disciplines do you need?
Specialist Pair
from $6,000/mo
- Any two disciplines
- 2 active requests at a time
- 48-hour guaranteed response
- Weekly email update
Success Team
from $9,500/mo
Limited to 3–5 partners- All four disciplines
- 3 active requests at a time
- 24-hour guaranteed response
- Weekly sync call and client dashboard
Every tier includes: Senior specialists · A shared Slack channel · A quarterly roadmap · You own all the work · 30-day refund*
Starting prices, including VAT. We agree your final price with you before you sign. “Response” means we pick up your request in that time, not that it’s finished.
05
Why not just hire?
Hiring is slow. A wrong fit is slower.
If you have a full month of work for each role, hire. Most companies don’t yet, and every hire is a bet: weeks to find them, months to know if they fit.
- Median time to fill one role.
- 39 days
- SHRM, 2026
- Average recruiting cost per hire, before salary.
- $5,475
- SHRM, 2025
- For your whole Ember & Oak team to be up and running.
- 30 days
- Our commitment
| Four in-house hires | Ember & Oak | |
|---|---|---|
| Cost, all four disciplines | ~$556K a year, fully loaded | From $114K a year |
| Time to start | Recruit each role, then notice periods | Up and running within 30 days |
| If it isn’t working | Reviews, HR process, start again | 30-day refund*, no employment contracts |
| When you outgrow it | The team stays as hired | We tell you, and help you hire |
06
Getting started
Keep your site, or start fresh.
Takeover
We audit your site, then keep it or recommend a move.
Straight into your first 30 days.
Rebuild + Retain
We rebuild first (from $3,500), then roll into the retainer with the same team.
Project-based services →Then: Slack every day · an update every week · a roadmap review every quarter.
US teams get overlap for kick-offs, and work done while you sleep. UK and European teams share our working day.
07
Terms
Plain terms. Clear lines.
- 30-day refund*
- Not working after 30 days? Money back, and you keep the work.
- 6-month minimum
- Then month to month. Billed monthly, or upfront if you prefer.
- You own everything
- 100% of the work, code and accounts, from day one.
- 3–5 Success Team partners
- We cap the flagship tier so the team stays embedded.
*Retainers only, not one-off projects or the build phase of Rebuild + Retain.
08
Questions
The questions we usually get.
Something not covered here? Ask us on the call.
What counts as a request?
A single piece of work with a clear outcome, such as a new landing page, a tracking fix or an email flow. The rest wait in the queue, in the order you choose.
Can we change disciplines later?
Your mix of disciplines is something we discuss with you on an ongoing basis.
What if one of your specialists leaves?
We handle it internally, so you won’t notice a drop in delivery.
What happens after six months?
The retainer continues month to month. Move up or down a tier as your workload changes.
Which platforms do you work on?
Webflow, Shopify and Astro. On WordPress? We’ll help you move.
What happens when we outgrow you?
We tell you, help you hire and hand over properly.